Traverse Alpine Operations Pty Ltd ABN 34 169 662 551 (Traverse, we, our, us) is an experienced hospitality provider delivering an exceptional standard of food and beverage services and luxury accommodation in Victoria’s alpine region and surrounds. We proudly operate Cloud 9, Frying Pan Inn, Huski, Murmeli and Astra (including the Astra Bar & Restaurant and Astra Day Spa) in Falls Creek, as well as Elm Dining and The Boat Shed Lake Hume. We recognise and respect the importance of your privacy and that you have a right to control how your Personal Information is collected and used by us.
APPs means the Australian Privacy Principles under the Privacy Act which govern the standards, rights and obligations around the collection, use and disclosure of Personal Information, privacy governance and accountability, integrity and correction of Personal Information and the rights of individuals to access their Personal Information.
Online Platforms means the online platforms we operate including traversealpinegroup.com.au, astrafallscreek.com.au, murmeli.com.au, huski.com.au/restaurant, fryingpaninn.com.au, cloud9fc.com.au, theboatshedlakehume.com.au, elmdining.com.au and any of our other websites or social media pages (including Facebook, Instagram and LinkedIn) managed by us.
Personal Information has the meaning given to it under the Privacy Act.
Privacy Act means the Privacy Act 1988 (Cth), as amended from time to time.
Privacy Officer means our first point of contact for all privacy related inquiries and matters, who can be contacted using the details set out in section 16 below.
Sensitive Information has the meaning given to it under the Privacy Act.
Services means the services provided by us to our customers including hospitality, food, entertainment (both at our venues and at catered events), accommodation, sport physiology and beauty services.
What is Personal Information?
Personal Information is defined in the Privacy Act as information or opinion about an identified individual (or an individual who is reasonably identifiable) whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.
Sensitive Information is a subset of Personal Information that is afforded higher levels of protection under the Privacy Act. It includes information or opinion about an individual’s racial or ethnic origin, political opinion, religious beliefs, sexual orientation, criminal record or health information.
Types of Personal Information we collect
In order to provide you with our Services, we often need to collect your Personal Information. If we do not collect the Personal Information or if any of the Personal Information you provide is incomplete or inaccurate, we may not be able to provide the Services or those Services may be compromised.
Depending on the nature of the Services we provide to you, the Personal Information we collect may include:
How we collect Personal Information
We will always aim to collect Personal Information directly from you, where practicable. We may also sometimes collect Personal Information through:
From time to time, we may collect Personal Information about you from third parties, public sources and as otherwise permitted by law. However, please note that we will only collect Sensitive Information (including health information) directly from you and with your consent.
Use of Personal Information
Our main purposes for collecting, holding, using and disclosing Personal Information are the following:
Disclosure of Personal Information
We will only use or disclose your Personal Information for the purpose for which it was collected (known as the “primary purpose”), another purpose related to the primary purpose where you would reasonably expect it to be used or disclosed for such a related purpose (known as the “secondary purpose”), with your consent or as otherwise allowed under the Privacy Act.
In regards to Sensitive Information (which includes your health information), we will only ever use or disclosure your Sensitive Information with your consent, for the primary purpose for which it was collected or for another purpose directly related to the primary purpose where you would reasonably expect it to be used or disclosed for such a directly related purpose.
We may be required to disclose your Personal Information by law, by court order or to investigate suspected fraud or other unlawful activity. We may also disclose your Personal Information to third parties in certain circumstances including:
We will not disclose your Personal Information to any recipients outside Australia.
Storage and security
We endeavour to keep our information technology systems and files secured from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure. Those who work with us are aware of the importance we place on protecting your privacy and their role in helping us to do so.
Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
When the Personal Information that we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. We may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
Access to and correction of Personal Information
You are welcome to request that we provide you with access to the Personal Information we hold about you by contacting us using the details listed in section 16 below. Generally, we will provide you with access to the information unless applicable laws allow us to refuse, or prevent us from giving you, access to the Personal Information we hold about you. We will not unreasonably refuse requests to access Personal Information.
Where we agree to provide you with access to your Personal Information, we may make this conditional on us recovering our reasonable costs of doing so. No fee will be incurred for requesting access, but if your request for access is accepted, you will be notified of the fee payable (if any) for providing access if you proceed with your request.
You may also lodge a request to correct Personal Information we hold about you if you believe it is inaccurate, incomplete, irrelevant, misleading or out of date. There is no fee for doing this. To do so, please contact us at the contact details listed in section 16 below.
Like most businesses, marketing is important to our continued success and viability. We may use Personal Information we hold about you, from time to time, to send marketing materials to current or prospective customers. Generally, we only do so where you consent or where allowed by applicable laws. Our communications to you may be sent in various forms such as by post or by electronic means (including e-mail and SMS).
If you wish to cease receiving this marketing information, please contact us directly on the contact details listed in section 16 below asking to be removed from our mailing lists, or use the “unsubscribe” or “update your preferences” facilities included in all our marketing communications.
We will never use your Sensitive Information for direct marketing purposes.
Our Online Platforms
We sometimes use cookie technology on our Online Platforms to provide information and services to visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to estimate our number of visitors and determine overall traffic patterns through our websites.
We may also collect statistical information regarding the use of our Online Platforms, including the domains from which website users visit, IP addresses, the dates and times of visits, activities undertaken on our Online Platforms and other clickstream data. In addition, we sometimes use web beacon technology to monitor internet activity on our websites. A web beacon is a clear-pixel image that generates an anonymous de-identified notice of a websites visit when viewed. A web beacon usually works in conjunction with a cookie.
Third party links
Employment and recruitment
If you send us an application to be considered for an advertised position (or unsolicited), this information will be used to assess your application or suitability for employment with us. This information may be disclosed to our related bodies corporate and service providers for purposes such as aptitude and psychological testing or other human resources management activities.
As part of the application process, you may be asked for your specific consent to the use and disclosure of certain Personal Information about pre-employment testing. We may also ask you to consent to the disclosure of your Personal Information to those people who you nominated to provide references. A refusal to provide any of this information, or to consent to its proposed disclosure, may affect the success of the application.
Notifiable data breaches
A notifiable data breach scheme is currently in place in Australia. We are committed to adhering to this scheme as an important step in preventing and managing serious privacy breaches.
A “data breach” means unauthorised access to, or disclosure, alteration, loss, or destruction of, Personal Information—or, an action that prevents us from accessing Personal Information on either a temporary or permanent basis. An “eligible data breach”, in accordance with the Privacy Act, occurs when there is a data breach that is likely to result in serious harm to any of the individuals to whom the information relates and we are unable to prevent the likely risk of serious harm with remedial action.
We, including all our people, take breaches of privacy very seriously. If we suspect a privacy breach has occurred, our priority is to contain and assess the suspected breach. In doing so, we will:
If we believe an eligible data breach has occurred we will, as soon as practicable, notify the Commissioner and all affected individuals or, if it is not possible to notify affected individuals, provide public notice of the breach (in a manner that protects the identity of affected individuals).
Attention: Privacy Officer
We will endeavour to assess and respond to your query within 30 days. More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:
Post: GPO Box 5218
Sydney NSW 2001